Refund policy

At The Fenzor Store, we take pride in crafting high-quality, personalized products. Our return and refund policy varies between personalized and non-personalized orders.

Non-Personalized Orders

For non-personalized items, you may return the product within 14 days of delivery for a full refund or exchange, provided the item is unused and in its original condition. Please contact us at fenzorstore@gmail.com to initiate a return for non-personalized orders.

Defective Products

If you receive a defective product, please contact us within 7 days of delivery at fenzorstore@gmail.com. Provide detailed information and photographs of the defect. We will assess the issue and may offer a replacement or repair. Defective products are defined as those with manufacturing flaws or functional issues that prevent normal use.

Damaged Products

In the event that your order arrives damaged, notify us within 7 days of delivery at fenzorstore@gmail.com. Include detailed information and photos of the damage. We will review the situation and may offer a replacement or repair. Damage claims must be reported promptly to ensure a swift resolution.

Incorrect Items

If you receive an incorrect item, contact us within 7 days of delivery at fenzorstore@gmail.com. Provide detailed information and photos of the incorrect item. We will investigate and arrange for the correct item to be sent to you at no additional cost.

Order Cancellations

Orders can be canceled only before production begins. Once production has started, we are unable to cancel or modify the order. If you need to cancel an order, contact us immediately. We will check the status and assist where possible.

Refund Method

Refunds will typically be issued to the original payment method (e.g., the card used for payment).
Alternatively, refunds can be processed based on details provided by the buyer.

Refund Period

Approved refunds will be processed within 10 business days from the date of confirmation

Return Process

1. Contact Us: Email us at fenzorstore@gmail.com with your order number, issue description, and any relevant photos.
2. Assessment: We will review your request and determine the appropriate solution, whether it's a replacement, repair, or refund.
3. Resolution: If your request is approved, we will provide instructions for returning the product (if necessary) and arrange for the replacement or refund.

Shipping Costs

• For defective, damaged, or incorrect items, The Fenzor Store will cover 100% of the product and return shipping costs.
• For other reasons, return shipping costs are the customer's responsibility.

Contact Information 

For any questions or concerns about returns or refunds, please reach out to our customer service team at fenzorstore@gmail.com. We are dedicated to ensuring your satisfaction and will assist you promptly.